Returns

RETURNS

Returns cannot be accepted unless by prior agreement.

All faults or damages must be reported within 7 days of receipt of delivery.

Unauthorised returns will not be credited to the customer’s account.

Returns of bespoke fabrics, wallpapers, furniture and soft furnishings such as cushions, blinds and curtains will only be accepted where products are found to be faulty or damaged on receipt of products.

Fit for Purpose; the customer must satisfy themselves that any product supplied by the Company is fit for purpose for which the customer purchases it for.

 

CANCELLING AN ORDER

Whilst every effort will be made to accept the cancellation this can only happen if the cancellation is made prior to any cutting or printing of fabric. If cutting or production has begun then a 50% deposit will be kept.

For bespoke products, cancellation is not possible if the product has already gone into production.

All cancellations should be made in writing.